Privacy Policy

Privacy notice for the Prime ERP website, platform, and connected business messaging services.

This Privacy Policy explains how Prime ERP ("Prime ERP", "we", "us", or "our") collects, uses, stores, and protects information when you visit our website, use our ERP services, communicate with us, or interact through integrated services such as WhatsApp Business.

By using Prime ERP, you acknowledge the practices described in this Privacy Policy. If you are using Prime ERP on behalf of an organization, your organization may also have its own privacy obligations and internal policies.

1. Information We Collect

Depending on how you use Prime ERP, we may collect the following categories of information:

• Account and business information, such as name, organization name, job title, username, business contact details, and account settings.
• Customer and operational data entered into Prime ERP by authorized users, such as records, transactions, documents, workflow information, and other business data.
• Communication information, including messages, support requests, feedback, and correspondence sent through email, website forms, WhatsApp Business, or other integrated channels.
• Technical information, such as IP address, browser type, device information, log data, timestamps, authentication events, and security/audit information.
• Integration data from services you connect to Prime ERP, limited to the information required to provide the requested integration.

2. WhatsApp Business and Meta Data

When WhatsApp Business is connected to Prime ERP, we may process information made available through the WhatsApp Business Platform, including:

• Business phone/account identifiers and related configuration data.
• Message content sent to or from the connected business account, where required to provide the messaging feature.
• Message metadata, such as message identifiers, timestamps, delivery status, conversation status, and webhook event data.
• Contact identifiers and information provided by or associated with the WhatsApp interaction.

Prime ERP does not sell WhatsApp message content or use it for unrelated advertising. WhatsApp and Meta process information under their own terms and privacy policies.

3. How We Use Information

• Provide, operate, maintain, and improve Prime ERP.
• Authenticate users and protect accounts and systems.
• Process business workflows, transactions, reports, and configured ERP functions.
• Provide customer support and respond to requests.
• Enable integrations and business messaging features requested by authorized users.
• Monitor reliability, prevent fraud or misuse, investigate incidents, and maintain audit trails.
• Comply with applicable legal, regulatory, contractual, and security obligations.

4. Legal and Business Basis for Processing

We process information where it is necessary to provide contracted services, carry out legitimate business operations, comply with legal obligations, protect users and systems, or where consent is required and has been obtained. Customers remain responsible for ensuring they have an appropriate basis for personal data they enter into Prime ERP.

5. How We Share Information

We may share information only as reasonably necessary with:

• Authorized personnel of the customer organization using Prime ERP.
• Hosting, infrastructure, security, communication, analytics, and support providers acting on our behalf.
• Connected third-party services selected or authorized by the customer, including Meta/WhatsApp where that integration is enabled.
• Professional advisers, regulators, courts, law-enforcement authorities, or other parties when required by law or necessary to protect legal rights and security.
• A successor organization in connection with a lawful merger, acquisition, restructuring, or transfer of business assets, subject to appropriate safeguards.

We do not sell personal data to advertisers.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, to provide the service, meet contractual requirements, maintain security and audit records, resolve disputes, and comply with applicable law. Retention periods may vary by data type, customer configuration, and legal requirement.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, loss, misuse, or disclosure. No system can guarantee absolute security, and customers are responsible for appropriate user access controls, credentials, devices, and internal security practices.

8. International and Third-Party Processing

Some service providers or integrations may process information in countries other than the country where you are located. Where required, we use appropriate contractual or organizational safeguards. Third-party services are governed by their own policies and terms.

9. Your Privacy Rights and Choices

Subject to applicable law and the role Prime ERP plays in relation to the data, you may request access, correction, deletion, restriction, or other available privacy rights. If your information is controlled by a Prime ERP customer organization, you should normally contact that organization first.

To request deletion of information associated with Prime ERP, see our separate Data Deletion Instructions page.

10. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for security, authentication, preferences, performance, or analytics. Where required, we will provide appropriate notice or choice.

11. Children's Privacy

Prime ERP is intended for business and professional use and is not directed to children. We do not knowingly seek to collect personal information from children through the public website.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through the website, application, or other appropriate channels.

13. Contact Us

For this Development/Sandbox deployment, the current operator is Australian Concept Infertility Medical Center (ACIMC).

For privacy questions, requests, or complaints, contact Prime ERP using the privacy/support email listed at the top of this document. Please do not include passwords, access tokens, or other secrets in email communications.