01
Live Chat
A shared workspace for conversations, assignments, notes and customer support.
Customer engagement & business automation
One platform to connect, automate and grow.
Prime ERP brings conversations, CRM, campaigns, catalogs, automation and analytics into one connected business workspace.
✓One workspacefor customer operations
✓Secure accessby organization and role
✓Built to scaleacross teams and branches
Workspace overview
Good morning, Team
SR
Active chats128+12.4% this week
Campaign reach24.8K92% delivered
Automated86%of routine tasks
Engagement overviewLast 30 days
Team activityLive
Sales Team42 active conversations
Support18 assigned
Campaigns3 running
Automation26 flows completed
✓
99.2% delivery healthMessaging performance
▦
Catalog readyProducts inside conversations
Built for modern customer operations
HealthcareEducationRetailReal EstateServicesEnterprise
One platform. Less complexity.
Everything your teams need to serve customers and move work forward.
Prime ERP connects the customer-facing tools your business uses every day so information stays in context and teams can act faster.
02
Contacts CRM
Keep profiles, tags, history and customer context connected in one place.
03
Campaigns
Reach selected audiences with controlled, measurable messaging campaigns.
04
Automation
Create workflows for routing, qualification, follow-up and repetitive tasks.
05
Catalogs
Organize products and services so teams can share the right items directly in conversations.
06
Analytics
Understand agent activity, campaign outcomes, response times and platform health.
A platform organized around outcomes
Five connected layers. One Prime ERP.
Instead of presenting dozens of disconnected tools, Prime ERP groups work around how your teams actually engage, grow, automate, understand and manage operations.
Engage
Live Chat · Shared Inbox · Agents · Contacts
Serve every conversation →Grow
Campaigns · Templates · Catalogs · Segmentation
Reach the right audience →Automate
Flows · Routing · Follow-ups · Reusable actions
Reduce repetitive work →Understand
Reports · Analytics · Delivery · Performance
Turn activity into insight →Manage
Organizations · Roles · Billing · Administration
Operate with control →Featured modules
Explore the workspaces inside Prime ERP.
Each module solves a focused job while sharing the same customer and organization context.
View all modules →Agent-focused inbox
Live Chat
Manage customer conversations in real time with assignments, statuses, notes and expiry visibility.
- ✓Agent-wise assignment
- ✓Conversation statuses
- ✓Internal notes and tags
- ✓Message delivery visibility
Prime ERP / Live Chat•••
Live ChatWorkspace overview
Today248
Active86
Completed162
Unified customer profiles
Contacts CRM
Keep every customer profile, tag, interaction and custom attribute connected to the conversation.
- ✓Searchable profiles
- ✓Tags and segments
- ✓Conversation history
- ✓Custom fields
Prime ERP / Contacts CRM•••
Contacts CRMWorkspace overview
Today248
Active86
Completed162
Targeted outreach
Campaigns
Build and launch audience-based WhatsApp campaigns with controlled scheduling and measurable delivery.
- ✓Audience filters
- ✓Template selection
- ✓Scheduling
- ✓Delivery analytics
Prime ERP / Campaigns•••
CampaignsWorkspace overview
Today248
Active86
Completed162
No-code journeys
Automation Flows
Create event-driven workflows for follow-ups, routing, qualification and customer support.
- ✓Visual flow builder
- ✓Conditional branches
- ✓Agent handoff
- ✓Reusable actions
Prime ERP / Automation Flows•••
Automation FlowsWorkspace overview
Today248
Active86
Completed162
Decision-ready analytics
Reports
Track conversations, agents, campaign performance and operational health from one reporting layer.
- ✓Agent performance
- ✓Campaign outcomes
- ✓Response metrics
- ✓Export-ready reports
Prime ERP / Reports•••
ReportsWorkspace overview
Today248
Active86
Completed162
Products inside conversations
Catalogs
Organize products and services into catalogs that teams can share directly during customer conversations.
- ✓Catalog organization
- ✓Product and service listings
- ✓Shareable items
- ✓Conversation-ready product discovery
Prime ERP / Catalogs•••
CatalogsWorkspace overview
Today248
Active86
Completed162
Catalogs built into the conversationExplore Catalogs →
Turn product discovery into a natural part of customer engagement.
Keep products and services organized in Prime ERP so your team can quickly find and share the right item while speaking with a customer.
✓Organized product listings
✓Conversation-ready sharing
✓Products and services
✓Central catalog management
Premium PlanSubscriptionRs 12,500
Starter PlanSubscriptionRs 5,900
ConsultationServiceRs 2,500
Product OneCatalog itemRs 3,450
Product TwoCatalog itemRs 7,200
Custom PackagePackageRequest quote
One connected customer journey
From first conversation to measurable business outcome.
Prime ERP keeps each stage connected so your team can work with context instead of switching between disconnected tools.
01Capture every conversationBring customer interactions into one shared workspace.
02Build customer contextLink contacts, tags, activity and history together.
03Automate repetitive workUse flows for routing, reminders and follow-ups.
04Measure what improvesUse reports to understand performance and outcomes.
Prime ERP
💬Live Chat
👥CRM
⚡Automation
▦Catalogs
↗Campaigns
◫Analytics
Enterprise-ready foundation
Control access without slowing teams down.
Prime ERP is designed around organization isolation, controlled entitlements, role-aware access and traceable activity.
Organization isolationKeep tenant data separated.
Role-based accessGive users the right level of control.
Usage governanceManage subscriptions and limits.
Audit visibilityMaintain operational evidence.
Prime ERP access architecture
PlatformAdministration & governance
OrganizationTenant-level configuration
Teams & RolesPermissions & entitlements
ModulesFeature-level access
Designed for controlled multi-organization access
Ready to simplify customer operations?
See how Prime ERP can connect conversations, customer data, campaigns, catalogs and automation in one workspace.
Talk to our team
See Prime ERP in action.
Tell us a little about your organization and we’ll use the demo to focus on the modules most relevant to your workflow.